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faq

Support & Service

Company & Factory

Q1: Are you a manufacturer or a trading company?

A: Newera is a professional adhesive tape and packaging materials manufacturer in Guangdong, China. Founded in 1986, we have decades of experience in adhesive products, coating technology and packaging solutions.

Q2: What is your production capacity?

A: Newera’s production system is designed to support monthly capacity of up to 500 containers. We are able to support large-volume orders, seasonal demand and long-term supply chain cooperation.

Q3: What is the size of your factory?

A: Our existing production base covers approximately 263,000 m². To further strengthen our manufacturing capacity, we are developing a new 100,000 m² intelligent factory.

Q4: When will the new smart factory start production?

A: The new intelligent factory is scheduled for relocation by the end of 2026 and planned to officially start production in 2027.

Q5: What are the main advantages of your new smart factory?

A: The new factory is designed to integrate adhesive R&D, coating, slitting, packaging, intelligent warehousing and logistics management. It will help improve production efficiency, quality stability, warehouse accuracy and delivery control.

Q6: Do you have in-house laboratories?

A: Yes. Newera has 3 laboratory capabilities: Adhesive R&D Laboratory, Coating Technology Laboratory and Quality Testing Laboratory. These laboratories support adhesive formula development, coating technology improvement and product performance testing.

OEM & Customization

Q7: Do you support OEM and ODM orders?

A: Yes. We support OEM and ODM adhesive tape solutions for importers, wholesalers, retailers, private-label brands and industrial customers.

Q8: Can you produce customized printed tape?

A: Yes. We can produce customized printed tape with customer logos, brand names, warning messages, product information or other required designs.

Q9: Can you provide private-label packaging?

A: Yes. We support private-label packaging, retail-ready packaging, customized labels, shrink packaging, display packaging and other packaging solutions based on customer requirements.

Q10: Can you customize tape size, thickness, color and adhesive?

A: Yes. We can customize tape width, length, thickness, color, adhesive type, backing material and packaging according to different market needs and application scenarios.

Q11: What product categories do you supply?

A: Our product range includes BOPP packing tape, jumbo rolls, printed tape, stationery tape, masking tape, kraft paper tape, double-sided tape, foam tape, fiberglass tape, Mylar tape, warning tape, aluminum foil tape, electrical tape, stretch film and other specialty adhesive products.

Order & Delivery

Q12: Can I get samples before placing an order?

A: Yes. Samples are available for quality checking and application testing. For customized products, sample lead time may vary depending on printing, packaging and material requirements.

Q13: What is your MOQ?

A: MOQ depends on the product type, size, packaging and customization requirements. Please send us your required specifications, and our sales team will provide a suitable quotation and MOQ accordingly.

Q14: What is your normal lead time?

A: Lead time depends on order quantity, product type, packaging requirements and production schedule. Standard products usually have a shorter lead time, while customized printed tape or private-label packaging may require more time.

Q15: Which shipping methods do you support?

A: We support sea shipment, air shipment and express delivery for samples or urgent orders. For regular bulk orders, sea shipment is commonly used.

Q16: Can you support long-term supply programs?

A: Yes. With stable production capacity, intelligent manufacturing planning and warehouse management, Newera can support long-term supply programs, repeat orders and seasonal purchasing plans.

Quality & Technical Support

Q17: How do you control product quality?

A: We control quality through raw material inspection, coating process control, slitting and packaging inspection, laboratory testing and final shipment checking. Our goal is to provide stable quality and consistent product performance.

Q18: What certifications do you have?

A: Newera maintains quality and compliance systems to support international business, including ISO9001, SGS environmental testing, BSCI, FSC and other relevant certifications for different product categories and customer requirements.

Q19: How do I choose the right adhesive tape for my application?

A: The right tape depends on the surface material, application temperature, holding time, adhesion requirement, removability, packaging weight and storage environment. You can share your application details with us, and our team will recommend a suitable solution.

Q20: Can your tapes be used in high or low temperature environments?

A: Some adhesive tapes are designed for specific temperature ranges. Please provide your application temperature, surface material and usage conditions so we can recommend the proper tape type.

Q21: How should adhesive tapes be stored?

A: Adhesive tapes should be stored in a cool, dry place away from direct sunlight, high temperature and humidity. Proper storage helps maintain adhesive performance and product shelf life.

Q22: What is the shelf life of adhesive tapes?

A: Shelf life depends on adhesive type, backing material and storage conditions. In general, tapes should be stored under proper conditions and used within the recommended period for best performance.

Q23: Can you help if we have adhesion failure, residue or carton sealing problems?

A: Yes. Please provide product photos, application surface, temperature, storage conditions and usage details. Our technical and quality teams will help analyze the issue and recommend improvement solutions.

Q24: How can I get a quotation?

A: Please send us the tape type, size, thickness, color, adhesive requirement, packaging method, order quantity and destination port. Our sales team will provide a quotation based on your requirements.